Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
Community Manager
Posts: 3,173
Registered: ‎27-01-2010
0 Ratings

YVM102 & YVM105 Error message help

Hi Folks,

 

Below is a little advice to help if you have experienced either a YVM102 or YVM105 error message.

 

YVM102 - Broadband connection lost.

 

We’re aware of a problem affecting some of our customers’ YouView+ boxes. If you have problems with connecting your YouView+ box to your broadband, or if you see a YVM102 error code, try unplugging the yellow cable at the back of your YouView+ box and plugging it back in again.  

 

YVM105 - Problem with one of the On Demand players.

 

We’re aware of a problem affecting some of our customers’ YouView+ boxes.  If you have problems loading/launching players on your YouView+ box, or if you see a YVM105 error code, try powering OFF your box, waiting 10seconds and then powering ON.

 

Then following the steps detailed below to update the players:-

 

1.  Access the YouView menu

2.  Highlight and click OK on Settings

 

 YV1.jpg

 

3. Scroll to Device Management and press OK on your remote. Once you've done that, select Update On Demand Players from the list and press OK again

 

YV2.jpg

 

4.  Press OK and the box will begin to check to see if an update is available and then install any it finds.

 

YV3.jpg

 

5.  Once the update process has completed press OK to finish. 

 

YV4.jpg

 

We’re working hard with YouView on a fix for this but we’re really sorry about any inconvenience in the meantime.

 

Cheers

Sean

 

Community ManagerSeanD
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You