on 27-06-2014 11h12
Below is a little advice to help if you have experienced either a YVM102 or YVM105 error message.
YVM102 - Broadband connection lost.
We’re aware of a problem affecting some of our customers’ YouView+ boxes. If you have problems with connecting your YouView+ box to your broadband, or if you see a YVM102 error code, try unplugging the yellow cable at the back of your YouView+ box and plugging it back in again.
YVM105 - Problem with one of the On Demand players.
We’re aware of a problem affecting some of our customers’ YouView+ boxes. If you have problems loading/launching players on your YouView+ box, or if you see a YVM105 error code, try powering OFF your box, waiting 10seconds and then powering ON.
Then following the steps detailed below to update the players:-
1. Access the YouView menu
2. Highlight and click OK on Settings
3. Scroll to Device Management and press OK on your remote. Once you've done that, select Update On Demand Players from the list and press OK again
4. Press OK and the box will begin to check to see if an update is available and then install any it finds.
5. Once the update process has completed press OK to finish.
We’re working hard with YouView on a fix for this but we’re really sorry about any inconvenience in the meantime.
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