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0800 100 6116 hangs up - number is a helpline in BT YouView box manual

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Tried this number this morning, Sunday 1 September, to try to get help with this issue: https://community.bt.com/t5/YouView-from-BT/BT-YouView-box-remote-intermittent-50-of-button-presses-...

On dialling the number, after hearing the options, it hangs up.

Video of this: https://twitter.com/therobyouknow/status/1168071319994413057

Why?

Now, if the helpline is no longer operational then it should say so.

If the helpline is not available on Sundays, it should say so.

Not just hang up. Tried on 2 different phones.

This number used to work - last year (2018) we used it.

 

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Message 2 of 3

Re: 0800 100 6116 hangs up - number is a helpline in BT YouView box manual

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Message 3 of 3

Re: 0800 100 6116 hangs up - number is a helpline in BT YouView box manual

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Thank you for the link. Accepted answer. It says the hours are: Mon - Fri, 9:00 - 17:30 . Sat, 9:00 - 14:00.

However, it is very poor form indeed for the automated voice menu on that number to just hang up with out providing a reason. It certainly would have been possible to say: "Sorry, this helpline not open today. Our hours of service are:  Mon - Fri, 9:00 - 17:30 . Sat, 9:00 - 14:00."

Other services provide this courtesy.

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