Thanks for that stuartrogerson.
What happens if you select a programme? do you get a contact BT message or similar?
Let me guess - You are a BT employee that they have got beta testing them right? No doubt the terms of you getting them free dictate you can't break some NDA. So why don't you keep quiet and refrain from needlessly winding up people that are frustrated enough by BT's continuing lack of customer service?
Edit: Not you Overlook, StuartRogerson
I apologise then stuartrogerson for my misplaced assumption. However your commment saying "They are on the EPG trust me" doesn't really help the situation.
They certainly are not on my EPG, and yes I have multicast and the extra channels.
Out of interest do you have a Retail Humax box?
I'm not bragging what a ridiculous thing to suggest. I am trying to be helpful. A retune won't bring them as they are delivered via multicast. You need a software update for that to happen.
you wouldnt need a software update for a feature we already have. We already receive iPTV channels such as the extra channels and BT Sport so it would just be a case of 'broadcasting' the new channels over the internet which would show up in our EPG.
Just spoke to a sales assistant on the phone - you can order from tomorrow and it will be £16 a month extra. So I don't think i'll be ordering.