restart your boxes if you haven't got it.
My UHD box after it's been up a week or 2 stops checking for software updates correctly. It can do it properly and get it just fine after a reboot. just hold the power button down on top of the box for a 10 seconds, then when it reboots it should inform you of the update almost as soon as it's finished booting.
I agree about cutting end off some series recording but when I asked about this a few months back I was told it how some of the channel send out a signal or something.
Also about resetting the box I have tried this and no.luck. Anyway I don't have the Ulrta HD box just the BT Youview + G4 box.
Thanks for the reply Darren, but its been going on so long now someone must know how to fix it, charging for a service that does not work properly is not good.
G4 box Still not had the update.. Tried manual update, just says software is up to date...
Maybe there is a problem with the sofrware they are not telling us about..
Mods can you help..