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MitoMan
Aspiring Expert
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Message 1 of 3

4K Box re set , how?

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I am sure there is a better way of doing a reset on the dtrt4000. I seem to remember going into settings and doing from there. 

The other way is a bit hit and miss, holding down 2 buttons and powering up? I do not want to lose recordings. Thanks

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zulu17
Distinguished Guru
Distinguished Guru
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Message 2 of 3

Re: 4K Box re set , how?

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See

https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-

To preserve recordings you will need to use the maintenance mode reset via the set top buttons as the Youview settings menu does a full reset that would delete all recordings.

 

MitoMan
Aspiring Expert
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Message 3 of 3

Re: 4K Box re set , how?

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OK Many thanks. I think the last time I re set box was when a BT rep' talked me through it over the phone. I am sure I didn't go through that routine.

Perhaps I did a full re set?

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