Really need some advice or support here, at my wits end with this TV service now. Never been able to watch either HD or 4K services since it was installed, constant picture break ups and error IPC6023. Equipment and setup detailed below...
Infinity 2 - Solid 80/20 connection - Connection has fluctuated a bit in the past few days to 79/15.
Originally using HH6 but shifted to Netgear D7000 Nighthawk (tried 3 different firmware settings now). Same problem with both routers.
Currently using TP Link AV500 powerline adapters, solid 220Mbps connection and all other devices that use this network never have an issue, have tried direct connect to router but not practical due to router being on other side of house, same problem even when direct connect with Ethernet.
Really not sure what Elise to try here, have never been able to use either HD or 4K services for my subscription channels (broadcast works fine), any help you guys can give me would be greatly appreciated.
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Hi, is it HD channels or internet subscription channels?
The 4k channel is streamed, sounds to me like it might be your multi-cast settings on the router. I'd try googling it.
Hope that helps.
Thanks for the reply but those are instructions for a managed switch, not a Nighthawk router.
The only IGMP reference I have found in the entire router admin page is under Advanced>Setyup>WAN and there is an option to disable IGMP proxying. I have activated this and the subscription HD channels seem to work now but the 4K doesnt, still blocky and unwatchable... although when a subscription HD channel is now playing then every other device on the network loses connection (wireless and wired). Losing the will to live now.
Its worth poitning out that this issue also happened with the HH6 not just with the Netgear router.
Thanks for the reply Matt, any chance you can pop a note up of the ports you have listed and I will try the same ranges.
TCP port range 1024 translate to 7457
thats the info that a HH6 auto provided for the bt youview box...
dunno if it will help everyone but its worth a shot.
Also try the cable change i mentioned...... Duronics cat6 or cat 7 ethernet cable.....
Just as an example... my smart tv is direct connected using a cat5e cable, in the router managment page for home network it clearly says '100 Mb/s' but devices I have connected using Cat6 cable and / or gigabit PL adapters with cat6 cable, all say '1 Gb/s' .. it all depends on wether your device has a gigabit port in it..
The bt youview hd box(dtr2100) has only a standard 10/100 port.. (very poor choice by BT nitwits)
The bt youview UHD box (dtr4000) has got a gigabit port....hence it will work much better if the right networking is in place.
I know PL adapters are expensive to upgrade but you should (should) find that Gigabit ones work better..
TP-Link TL-PA9020P KIT 2000 Mbps 2-Port Gigabit Passthrough Powerline Starter Kit, Plug & Play, 2 × 2 MIMO with Beamforming, UK Plug
If you also wish to make use of the software they provide, then use a TPlink module near the router, and a BT gigabit pl adapter near the tv etc. you will then have software on your pc that can see 'some' of what is going on... and also a special bt one near tv with their secretive chip inside to talk to your youview box..
There numptys really, they justy want to keep everything hidden.. totally foolish but there you go ..
let me know how you get on.. 🙂
You need to have the correct settings fot IPTV to work , look here:- https://kb.netgear.com/21778/How-do-I-enable-Internet-Group-Management-Protocol-IGMP-querier-using-t...
Oops - must have copied the wrong link
But atleast you've got things partially working now.