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telboy1964
Beginner
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Message 1 of 2

4k box won't start.

The box tried to do a system update today but stayed at  0% for about 30 minutes. I switched it off and now when I turn it on it gets to the Youview loading screen, and turns itself off completely - no lights. I've tried to get into Maintenance Mode without success.

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Filosopher
Contributor
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Message 2 of 2

Re: 4k box won't start.

Same problem and same sequence so can’t even leave it on stand by or do a factory reset.So far an engineer to test the line..no problems, today an engineer to check broadband speed etc.New master socket C5 fitted..all tests passed, speed over 50.  Box still not working.Engineer bringing new box on Friday and if that doesn’t work I live without BT TV. A pity ,the box arrived in April, all set up and working until 29 th July ,8 50 p.m. while I was viewing.I would like to keep BTTV but it looks like Friday will be decision day. Matt-S moderator has gone out of his way to help and I’m still hoping it will be normal service resumed on Friday.

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