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emmacwilson
Newbie
554 Views
Message 2 of 9

Adding an extra tv box

How come I ask BT how to add another box, one says it will be £6 a month extra and another said I can’t cause if my broadband package.

How do I get another tv box added onto my account
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8 REPLIES 8
emmacwilson
Newbie
552 Views
Message 1 of 9

Been told I cannot add another box Tony account

Has anyone else had problems trying to add another box to their account, one BT staff said it would be £6 a month extra and another said they cannot do it with my broadband package, someone please help me add an extra box
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Distinguished Sage
Distinguished Sage
545 Views
Message 3 of 9

Re: Adding an extra tv box

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-Richie-
Expert
542 Views
Message 4 of 9

Re: Adding an extra tv box

What speed is your fibre broadband ? It might be you don't meet the minimum requirement for a 2nd box subscription.

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emmacwilson
Newbie
504 Views
Message 5 of 9

Re: Adding an extra tv box

It’s fibre unlimited 2
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LittleHelper
Contributor
497 Views
Message 6 of 9

Re: Adding an extra tv box

It's a good sign that you are of fibre 2 but it depends what speeds you actually get in your home. Depending on distance from the exchange and the cabinet you could be on fibre 2 and still only get slower speeds than is recommended for a second box.

It's possible both people you have asked were correct. Yes it's £6 a month extra for a second box but if your speeds are too slow to handle it they wouldnt sell it to you in good faith as you wouldn't be able to use both boxes at the same time.
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Moderator
Moderator
492 Views
Message 7 of 9

Re: Adding an extra tv box

Hi @emmacwilson Please can you check your number on the Availability Checker and post a screenshot  of the result. Please edit out your phone number before posting the screenshot.

Cheers
John

Community ModeratorJohnC
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emmacwilson
Newbie
455 Views
Message 8 of 9

Re: Adding an extra tv box

It won’t let me post to you or add an image in on here
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Distinguished Sage
Distinguished Sage
449 Views
Message 9 of 9

Re: Adding an extra tv box


@emmacwilson wrote:
It won’t let me post to you or add an image in on here

Here is how to post pictures.

 https://community.bt.com/t5/help/faqpage/faq-category-id/images#images

Do not post your phone number.

You cannot message @JohnC2 direct.

 

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