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lisalou1977
Beginner
535 Views
Message 1 of 15

All extra subscribed channels error ipc6023

Hi not sure if this is the right place to do this but I need some advice before I explode with anger from useless services I have stupidly signed upto! Ok las weds my infinity 2 fibre to home and BT TV were "set up" by an "engineer" however since then I have been on the phone constantly trying to fix this error code of ipc6023 that I am constantly seeing on all of the live extra channels inc sport, children's and MTV etc etc. is there anyone on here that can solve this very irritating problem. One very desperate and very pee'd off NEW BT customer!
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14 REPLIES 14
Guru
531 Views
Message 2 of 15

Re: All extra subscribed channels error ipc6023

Hi, did the engineer leave it working? If so what has happened since.
You could try http://bt.custhelp.com/app/answers/detail/a_id/47441/kw/Youview%20error%20codes/c/348,1274

Stew
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lisalou1977
Beginner
527 Views
Message 3 of 15

Re: All extra subscribed channels error ipc6023

Hi stew, the engineer said it can take upto midnight for all services to appear. That was last Wednesday 😞
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lisalou1977
Beginner
526 Views
Message 4 of 15

Re: All extra subscribed channels error ipc6023

Thank you for the link but I have tried all of that.
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Guru
526 Views
Message 5 of 15

Re: All extra subscribed channels error ipc6023

Hi, try the link. Put in 6023 and go through the suggestions. Come back if it doesn't work.

Stew
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Guru
524 Views
Message 6 of 15

Re: All extra subscribed channels error ipc6023

OK, what was the speed results?
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lisalou1977
Beginner
523 Views
Message 7 of 15

Re: All extra subscribed channels error ipc6023

I have tried all options from the link. I have reset the youview box from settings and I even get as far as to set a channel up with success apparently it says press ok to watch I do that and it comes up with the proxy error code again.
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lisalou1977
Beginner
521 Views
Message 8 of 15

Re: All extra subscribed channels error ipc6023

37mbps
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Guru
517 Views
Message 9 of 15

Re: All extra subscribed channels error ipc6023

I think your account is not set up correctly.
I will get some Mod help.

Stew
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lisalou1977
Beginner
510 Views
Message 10 of 15

Re: All extra subscribed channels error ipc6023

Ok thank you. On my signal settings it's 0% everything else is fine all other on demand services are fine no buffering or anything. I do have an open complaint with BT but I'm using this a last resort before I leave and never return to BT.
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