cancel
Showing results for 
Search instead for 
Did you mean: 
fredsmith
Newbie
298 Views
Message 1 of 5

Amazon Fire Stick and MyTv

I have set up my Amazon Fire stick to watch BT TV in another room and am paying the £5 addition for the privalage but when I go to My TV on Amazon it says I need to update my subscription to view the My TV content I have recorded on my main TV.

Any help would be appriciated, thanks

0 Ratings
4 REPLIES 4
Distinguished Guru
Distinguished Guru
259 Views
Message 2 of 5

Re: Amazon Fire Stick and MyTv

Hi @fredsmith

If when you have logged onto the BT Tv app (on any device)  you navigate to settings  and then device management you should see the devices currently registered - there will either be upto  two or four slots depending  upom whether the BT Tv App Extra has been set up on your account.  How many devices do you see and is your Amazon Fire device one of them ?

0 Ratings
fredsmith
Newbie
255 Views
Message 3 of 5

Re: Amazon Fire Stick and MyTv

All four and yes the fire stick is one of them
0 Ratings
Distinguished Guru
Distinguished Guru
217 Views
Message 4 of 5

Re: Amazon Fire Stick and MyTv

Well that suggests your BtTv App extra is setup.

 

Now 

http://bt.custhelp.com/app/answers/detail/a_id/62292/related/1

lists what you should see and have access to in the My Tv section of the app on Amazon Fire Tv

At what point(s) are you seeing the You must upgrade message(s)

0 Ratings
fredsmith
Newbie
187 Views
Message 5 of 5

Re: Amazon Fire Stick and MyTv

I get the error message as soon as I press MyTv on the top menu
0 Ratings