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Moderator
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Message 1 of 36

Amazon Prime Video App on our BT TV 4K UHD box

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Good news,

As of the 19th of November, we have started to roll out the Amazon Prime Video App to our BT TV 4K UHD box.  We aim to have the rollout completed by the 30th of November. Once this completes over 90% of BT TV customers will have access to the Amazon Prime Video subscription and purchasable content alongside the existing great line-up from Netflix, NOW TV, and of course BT TV.

Existing and new Amazon Prime / Prime Video subscribers will be able to access to Amazon’s full range of HD content including Ultra HD content via the App.  

Due to hardware limitation customers on our oldest box, the H3, need to upgrade to one of our newer boxes (either G4, Z4, or the G5) in order to access Amazon. 

Thanks

DanielS

Community ModeratorDannyS
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35 REPLIES 35
billybob99
Contributor
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Message 2 of 36

Re: Amazon Prime Video App on our BT TV 4K UHD box

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like netflix no dolby digital 5.1 

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4KTVFan
Contributor
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Message 3 of 36

Re: Amazon Prime Video App on our BT TV 4K UHD box

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Hi @billybob99, you might want to check how your system is set up, the new Amazon Prime app on youview is showing a 5.1 for me.

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billybob99
Contributor
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Message 4 of 36

Re: Amazon Prime Video App on our BT TV 4K UHD box

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i will check settings but everything else that should have 5.1 has apart from netflix and amazon prime app, its fine through the app on the tv

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4KTVFan
Contributor
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Message 5 of 36

Re: Amazon Prime Video App on our BT TV 4K UHD box

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Thank you BT and youview for finally getting the app onto the 4K BT boxes!

However!!!!!!

I have a problem... when in the Amazon Prime Video App the sound volume IS SO LOW!!!!!!!!

I have to crank my AV receiver up so high just to get a normal level, far, far higher than regular youview or Nexflix.

Something is wrong with the sound! 

 

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4KTVFan
Contributor
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Message 6 of 36

Re: Amazon Prime Video App on our BT TV 4K UHD box

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Hi @billybob99, are you seeing the little 5.1 logo by programmes ?

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billybob99
Contributor
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Message 7 of 36

Re: Amazon Prime Video App on our BT TV 4K UHD box

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yes
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4KTVFan
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Message 8 of 36

Re: Amazon Prime Video App on our BT TV 4K UHD box

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Okay, then it is trying to deliver 5.1 to you. My sound however is VERY low, maybe there are issues with the sound?

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billybob99
Contributor
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Message 9 of 36

Re: Amazon Prime Video App on our BT TV 4K UHD box

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its loud enough just dosent deliver 5.1 strange, as i said everything else is fine through youview but not netflix or this
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billybob99
Contributor
1,782 Views
Message 10 of 36

Re: Amazon Prime Video App on our BT TV 4K UHD box

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After some digging i think this is the issue even though i get 5.1 on everything else when available all bt channels and sport etc, netflix and amazon prime apps must provide E-AC3 which my tv cant handle to passthrough via hdmi to my amp. 

"HDMI ARC supports the same formats as S/PDIF so it can carry Dolby Digital (AC3) but not Dolby Digital Plus (E-AC3) which may cause problems as many services including BT Extra TV use Dolby Digital Plus. Some TV's may transcode Dolby Digital Plus to Dolby Digital but many won't. Look out for HDMI eARC on some new 2018 TVs and receivers which will support 7.1, uncompressed audio and much higher bit-rates." 

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