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Message 1 of 4

Amazon Prime not working

Over the past month Amazon Prime has continually failed to load, saying there is a problem please try again or refers me to amazon help. Let's be clear . IT IS NOT AN AMAZON PROBLEM.  Prime works perfectly well on my smart TV.  Phone and tablets. It is only a problem on the BT YOUVIEW BOX.  

Done soft reset AND  factory reset and it will work for a couple of times and then back to loading problem. Internet connection is 135mbs so not an Internet problem. Which leaves YOUVIEW. 

Totally unacceptable when paying BT £156 a month.

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Message 2 of 4

Amazon Prime not working


Over the past month Amazon Prime has continually failed to load, saying there is a problem please try again or refers me to amazon help. Let's be clear . IT IS NOT AN AMAZON PROBLEM.  Prime works perfectly well on my smart TV.  Phone and tablets. It is only a problem on the BT YOUVIEW BOX.  

Done soft reset AND  factory reset and it will work for a couple of times and then back to loading problem. Internet connection is 135mbs so not an Internet problem. Which leaves YOUVIEW. 

Totally unacceptable when paying BT £156 a month.

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Message 3 of 4

Re: Amazon Prime not working

Hi @Genu9  which Youview box is the Prime Video  problem on  as there are several BT models ?

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Message 4 of 4

Re: Amazon Prime not working

Humax DTRT2100

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