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BT TV Expert
BT TV Expert
382 Views
Message 11 of 13

Re: Amazon Video - Insufficient bandwidth

Hi @Dom999  Sorry to hear you are having problems with your service. 

If you send me your landline number via a private message I'll have a look into the problem for you. 

Thank you. 

BT TV expertGemma
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Kudos”Kudos”
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
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srpsrp
Expert
342 Views
Message 12 of 13

Re: Amazon Video - Insufficient bandwidth

The prime app on my BT box looks like a VHS from 1994... You'd think a wired connection would be better or is it just limited to that?
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Bailerboy
Newbie
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Message 13 of 13

Re: Amazon Video - Insufficient bandwidth

This is happened to our box now, for a few days all other apps work fine but Amazon Prime just says Insufficient Bandwidth when trying to load anything. I've restarted the box and router and taken the Ethernet cables out and re-inserted them and it worked for one program and has now gone back to insufficient bandwidth, I'm beginning to lose my patience with it now, but any helpful info would be gratefully received!!!

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