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Dawn3
Beginner
220 Views
Message 1 of 4

Amazon prime black screen

Hi, not sure if this is the right place to post!

Anyway, lately I have been unable to watch Amazon prime. I get a black screen with a white whirling circle then it kicks me back out to the main app screen. All other apps working ok. Any ideas?

Thanks

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3 REPLIES 3
ozsat
Recognised Expert
214 Views
Message 2 of 4

Re: Amazon prime black screen

Have you tried switching the BT box off at the mains for 10-20 seconds?

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using Superfast Fibre 2 Unlimited with BT TV Box Pro (UHD/HDR).
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Dawn3
Beginner
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Message 3 of 4

Re: Amazon prime black screen

I have but it's still the same 

Thanks

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allegoricus
Beginner
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Message 4 of 4

Re: Amazon prime black screen

I get this too. It appears to affect any streamed TV content.
After the circle in the middle of the screen has twirled for a while, a message appears declaring that the Internet connection is lost, and that the hub needs to be re-started to recover. When this happens, the TV box fails to retain state information for the content being viewed (i.e. your place in the programme is lost). 
Meanwhile, I can still access Netflix/Amazon Prime via my phone over the same Internet connection, so I wonder whether there's something about the TV box's connection to the content delivery network(s) used to deliver these channels?

 

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