Amazon prime videos not working and netflix no picture but sound on youview box??

[Nicki03]

Hi so my amazon prime is not working on my youview box, I can see trailers etc but when I try to watch anything I get the 'something went wrong' message!! I've tried logging out and in again, restarting the box, the tv, the wifi, changing leads etc. I'm also having a problem with netflix, when I play anything I get the sound but not picture! Does anyone know what the problem could be and how to fix it?

[Anonymous]

Is your box connected directly to your router via an ethernet cable or are you using wifi repeaters and/or powerline converters?

[zulu17]

Hi @Nicki03 

Anything strange or unusual with your  Ip address - eg are you using a VPN ?

Looking at Netflix help page

https://help.netflix.com/en/node/11634

the Set-top Boxes and Streaming Media Players subsection

All other set-top boxes and streaming media players

gives some advice part of which you seem to have already tried.