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Nicki03
Beginner
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Message 1 of 3

Amazon prime videos not working and netflix no picture but sound on youview box??

Hi so my amazon prime is not working on my youview box, I can see trailers etc but when I try to watch anything I get the 'something went wrong' message!! I've tried logging out and in again, restarting the box, the tv, the wifi, changing leads etc. I'm also having a problem with netflix, when I play anything I get the sound but not picture! Does anyone know what the problem could be and how to fix it?

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Anonymous
Not applicable
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Message 2 of 3

Re: Amazon prime videos not working and netflix no picture but sound on youview box??

Is your box connected directly to your router via an ethernet cable or are you using wifi repeaters and/or powerline converters?

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zulu17
Distinguished Guru
Distinguished Guru
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Message 3 of 3

Re: Amazon prime videos not working and netflix no picture but sound on youview box??

Hi @Nicki03 

Anything strange or unusual with your  Ip address - eg are you using a VPN ?

Looking at Netflix help page

https://help.netflix.com/en/node/11634

the Set-top Boxes and Streaming Media Players subsection

 

All other set-top boxes and streaming media players

gives some advice part of which you seem to have already tried.

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