Android phone fails to find YouView box - failure code YVM 5010

[Stubbington]

My Sony Xperia XZ1 running Android 8.0 cannot find my BT YouView box, a Humax DTRT 2100.  I have spoken to YouView support and followed their guidance by doing a factory reset on the box, and by removing and re-installing the YouView app.  I have also restarted my BT hub.  Meanwhile I have successfully removed and reconnected my iPad, without any problem at all.  Can anyone advise?

[zulu17]

Are you able to connect the BTTV app to your Youview box ?

[Stubbington]

I've just downloaded the app, and it connects to my YouView box without difficulty.  But the YouView app still can't see it.

[Stubbington]

I am still frustrated by this problem Today I connected my wife's Android 7 phone to the box without the least difficulty, but my phone steadfastly refuses to find it. What can possibly cause this?

[sea2dog]

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@Stubbingtonwrote:
I am still frustrated by this problem Today I connected my wife's Android 7 phone to the box without the least difficulty, but my phone steadfastly refuses to find it. What can possibly cause this?

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I'm having the same issue with android oreo 8.0.0, did you ever find a solution? 

[sea2dog]

Solution I found was to go into Airplane mode then try connecting, worked for me.

[Stubbington]

Thanks for the suggestion, but no that didn't work. How could your phone find the box if it didn't have a network connection?

I'm hoping the imminent arrival of Android 9 will fix it.

[sea2dog]

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@Stubbingtonwrote:
Thanks for the suggestion, but no that didn't work. How could your phone find the box if it didn't have a network connection?

I'm hoping the imminent arrival of Android 9 will fix it.

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Because it only disabled Mobile Network and left WiFi on, this worked to find the box and youview app still works even after turning Airplane Mode back off again. 

[Stubbington]

Oh right I forgot airplane mode only disables the mobile network. I'll try it once more for luck.

Thanks, Phil

[sea2dog]

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@Stubbingtonwrote:
Oh right I forgot airplane mode only disables the mobile network. I'll try it once more for luck.

Thanks, Phil

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@Stubbington

Yes, please let me know if you managed to get your box found, remember to switch airplane mode back off again.