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Stubbington
Beginner
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Message 11 of 16

Re: Android phone fails to find YouView box - failure code YVM 5010

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This time the app refused to search with WiFi turned off. I turned wifi back on and as before, it failed to find the box.
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sea2dog
Aspiring Expert
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Message 12 of 16

Re: Android phone fails to find YouView box - failure code YVM 5010

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@Stubbington
But going into Airplane mode shouldn't turn off the WiFi, if it did are you not able to switch the WiFi only back on again?
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sea2dog
Aspiring Expert
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Message 13 of 16

Re: Android phone fails to find YouView box - failure code YVM 5010

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@Stubbington

Yeah, but did you use Airplane Mode first?

If you did try switching off mobile network manually without using airplane mode then try again.
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Stubbington
Beginner
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Message 14 of 16

Re: Android phone fails to find YouView box - failure code YVM 5010

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That did it! In airplane mode with WiFi restored it the app immediately found the box. Thank you so much for your patient assistance.
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Moderator
Moderator
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Message 15 of 16

Re: Android phone fails to find YouView box - failure code YVM 5010

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@sea2dog wrote:
Solution I found was to go into Airplane mode then try connecting, worked for me.

Nice one @sea2dog Smiley Very Happy

Community ModeratorRobbieMac
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sea2dog
Aspiring Expert
230 Views
Message 16 of 16

Re: Android phone fails to find YouView box - failure code YVM 5010

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@Stubbingtonwrote:
That did it! In airplane mode with WiFi restored it the app immediately found the box. Thank you so much for your patient assistance.

@Stubbington You're very welcome. 

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