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Aspiring Contributor
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Message 1 of 9

Another Re: Unable to access BT TV Player

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Can Steve_M help me please on this?I've been trying to get BT TV and Sport for over a month. Now I've an open order with the message

 "We are currently fixing a problem with your order and will contact you shortly"
My activation (!) day was Monday 19th Phone calls to various numbers have promised fixes, but nothing happens
Help!
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8 REPLIES 8
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BT TV Expert
BT TV Expert
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Message 2 of 9

Re: Another Re: Unable to access BT TV Player

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Hi Sihicks,

 

I'll get this sorted tomorrow.

 

Steve

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BT TV Expert
BT TV Expert
594 Views
Message 3 of 9

Re: Another Re: Unable to access BT TV Player

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Hi Sihicks,

 

Is this now working?

 

Thanks

 

Steve

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Aspiring Contributor
591 Views
Message 4 of 9

Re: Another Re: Unable to access BT TV Player

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No, sorry. Still stuck on the same BT player page as described by others. Going to the Guide and selecting a BT sports page does nothing.

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BT TV Expert
BT TV Expert
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Message 5 of 9

Re: Another Re: Unable to access BT TV Player

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Hi sihicks,

 

Are logs show that you have tuned to the BT Sport 1 channel - What error are getting when tuning to that channel?

 

Thanks

 

Steve

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Aspiring Contributor
553 Views
Message 6 of 9

Re: Another Re: Unable to access BT TV Player

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Hi Steve

BT Sport1 shows as channel 408; when I select that I get the message "Channel not set up" The BT player page still shows the same 3 menu items on LH side

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BT TV Expert
BT TV Expert
527 Views
Message 7 of 9

Re: Another Re: Unable to access BT TV Player

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Hi Sihicks,

 

Sorry to mess you about - I've now beleive i've found and corrected the account issues! Please can you check?

 

Thanks

 

Steve

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Aspiring Contributor
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Message 8 of 9

Re: Another Re: Unable to access BT TV Player

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Yes!! All seems to be working OK now-checked the BT player page and channel 408 and all seems to be present and correct!

I'm very grateful for your efforts-just a pity that the other bits of BT couldn't sort!

sihicks

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BT TV Expert
BT TV Expert
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Message 9 of 9

Re: Another Re: Unable to access BT TV Player

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Ace, thanks for confirming Si

 

Steve

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