i have BT TV YouView Box which is becoming more unreliable. Every time I watch tv the sound drops out completely, for 2 or 3 seconds before coming back. It seems more often when watching but sport channels. I have hard wired internet connection which is good. The picture never has a problem. I have tried new HDMI cable and channel. The sound is fine when watching tv or YouTube via the inbuilt tv apps (not using BTTV). Any help would be gratefully received. I have tried the pause and unpause suggestions on previous posts, and the problem doesn’t seem to be so bad on recordings.
Same here on my T4000, with sound also dropping out when watching live channels via the NOW TV app.
Everything is fed via a sound bar and I do not have this issue when using the apps on the TV, my Xbox or Apple TV.
Does anyone from BT actually monitor this forum as no reply from any tech support yet! How do I get tech support for this issue?
No, I have not yet seen a reply from a BT engineer that solves a posted issue.
I'm having the same issues with the sound dropping out every approx' 60 seconds.
I have raised a complaint with BT but no reply to that complaint yet.
What's is also concerning is a communications company that can't manage to receive emails, yet still asks all it's customers for their email addresses.