I have had the Youview for just over one month now and ever since I installed it
BBC 1 & 2 are pixelated a lot of the time, they are not so bad in HD, but I get
black/blank screens sometimes in HD.
In the normal 1 & 2 channels they are both faulty at the same time, sometimes if
I press Programme up arrow and go to channel 3, then come back down the same
way, the problem clears itself.
I have no problem with either channel on the TV, only via Youview, The aerial goes
to Youview first, I have tried everything as stated in "Help", I have fine tuned many
times, the last time this afternoon when there was no problem until after I fine tuned.
I can manage by going to the TV, but but cannot record from either station except in
HD, which comes with blank screen.
Any ideas please?
All suggestions gratefully accepted.
A few questions.
Which Youview Box model do you have ?
When you say you have fine tuned - what precisely do you mean.
What are the signal strengths for BBC 1 and BBC 1 HD as shown on the Youview box when watching the channels and
Youview >Settings>TV Signal and Quality> TV Signal Quality
Thank you for replying.
Here is the information from my box:
HUMAX - DTRT 2100
Software Version - CDS/26.40.0
APP Version - 1.1.4 (2c65596)
Error Code plus help suggestions:
1. Cable check.
2. Restart your box.
3. Retune channels.
4. Check your signal.
5. Signal interference.
6. Further help.
I followed the above 1 - 5.
Then went to settings - TV Signal Quality.
For channel 001;
Signal strength 76% same when faulty or OK.
Signal quality 30% when faulty, 100% when OK.
Fine-Tune, I meant re-tune, I cannot find how to
re-scan for channels any other way.
HDMI Display setting - 1080p.
I have channel one on just now, it started of faulty,
then rectified itself, then went wrong again and has
now been running OK for about 10 minutes.
Thank you for your time.