The BBC Sounds App on BT TV now has a search facility. However, there still isn't a proper link from the BT TV Guide to BBC Sounds. This means that if you missed something on the radio a day or two ago, and want to listen to it, you have to use the search facility to find it.
You could try restarting your BT TV Box, then go into Apps and see what is there. If that doesn't work. you could call the helpline on 0800 111 4567 and ask them to do a factory reset. If that doesn't work, they can advise you what to do next.
The DTR2110 is certified by the BBC for the BBC Sounds App. Youview would not have provided the app on your device if it wasn't.
Does the error message you get look like it comes the App itself or from Youview itself. When does the error appear , before, during after the Loading image ?
The message appeared after the 'Loading' screen.
Today, however, the app did load and is working. Thank you all for your responses.
I agree it's a pity there is no link with the programme 'Guide' screen as there is with BBC iPlayer as it would make it so much easier to find the required missed radio programmes.
Search function definitely there now on my DTR2100, a big positive move forward and thanks to whoever is behind it 👍