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back_ache
Aspiring Contributor
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Message 1 of 18

BBC iplayer not staying logged in

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I have logged into iplayer but am finding when I come back to the box it hasn't stayed logged in.

 

How can I fix this, currently its just a nice to have but I want to fix it before it means I lose functionality.

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Moderator
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Message 2 of 18

Re: BBC iplayer not staying logged in

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@back_ache are you signing out of the iPlayer before turning off your Youview box or changing the channel? The info on the iPlayer site advises that it should stay signed in for two years but if you sign out it will ask you to sign in again next time.

 

If this is not working as it should we may need to ask our BT TV team to investigate.

Community ModeratorNeilO
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Brucemeister5
Contributor
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Message 3 of 18

Re: BBC iplayer not staying logged in

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I can confirm that I'm having the same issue with the BBC iPlayer. I have logged in and when I go back to use it again, I find that  I'm required to log in again, despite never having logged out.

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Zombie
Expert
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Message 4 of 18

Re: BBC iplayer not staying logged in

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I never bother logging in, is there any benefit to logging in? 

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Brucemeister5
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Message 5 of 18

Re: BBC iplayer not staying logged in

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Yes, you get 24 recommended programmes as your own personal channel. This is based upon what you have previously watched and may contain recommendations that you might never have considered.

MadRob
Aspiring Expert
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Message 6 of 18

Re: BBC iplayer not staying logged in

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It is a BBC requirement on most platforms to sign in with a BBC id. If it hasn't reached Youview boxes it soon will.

Zombie
Expert
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Message 7 of 18

Re: BBC iplayer not staying logged in

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Thanks @MadRob & @Brucemeister5 I never knew that. I did watch a 10 minute show on iplayer the other day, something about meet the new dragons in the den. I don't recall it asking me to log in, but if there was a skip option I probably went straight to that. I think I'll sign up next time. 

 

I did try and give you both a star but it seems to be hit or miss at the mo if it registers. Thanks again.

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MadRob
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Message 8 of 18

Re: BBC iplayer not staying logged in

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You're welcome @Zombie. Here to help (I hope).

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Moderator
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Message 9 of 18

Re: BBC iplayer not staying logged in

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Hi @back_ache and @Brucemeister5 we've highlighted this to Youview as it should be remembering your login details.

Community ModeratorNeilO
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Moderator
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Message 10 of 18

Re: BBC iplayer not staying logged in

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Hi guys,

 

Thanks for bringing this to our attention. We’ve checked and the BBC have confirmed they have made a change for this issue which impacted a small number of viewers.

 

If you’re still experiencing issues can you post back and we’ll try to help.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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