BBC iplayer not staying logged in

[IAT]

Hi, I'm still experiencing this problem and it now blocks me from accessing the service.

[zulu17]

Just checking @IAT  are you experiencing the issues on a Youview box and if so have you tried any other devices ?

[IAT]

Yes, on the YouView box, but not if I use my Smart TV directly and not through the box.

[mynameisboba]

I’ve got this issue now. It started a week or so ago. Our sign in details aren’t retained and so we can’t log in automatically or switch users.

[HappyChappy]

i also have this issue on a Toshiba Smart UHD TV bought yesterday.  Is there any fix?

[mynameisboba]

I did a factory reset, retaining recordings.  Instructions here. Fixed it. http://bt.custhelp.com/app/answers/detail/a_id/48051/~/how-do-i-reset-my-bt-tv-box%3F

[IAT]

Thanks for the suggestion. I tried it but was still asked to do the registration again. I'm signed in when using my laptop or directly on my Smart TV.

[mynameisboba]

Registration or login? I had to log in again, but then my login details were retained.