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IAT
Beginner
924 Views
Message 11 of 18

Re: BBC iplayer not staying logged in

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Hi, I'm still experiencing this problem and it now blocks me from accessing the service.
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Distinguished Guru
Distinguished Guru
919 Views
Message 12 of 18

Re: BBC iplayer not staying logged in

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Just checking @IAT  are you experiencing the issues on a Youview box and if so have you tried any other devices ?

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IAT
Beginner
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Message 13 of 18

Re: BBC iplayer not staying logged in

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Yes, on the YouView box, but not if I use my Smart TV directly and not through the box.
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mynameisboba
Beginner
829 Views
Message 14 of 18

Re: BBC iplayer not staying logged in

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I’ve got this issue now. It started a week or so ago. Our sign in details aren’t retained and so we can’t log in automatically or switch users.
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HappyChappy
Newbie
769 Views
Message 15 of 18

Re: BBC iplayer not staying logged in

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i also have this issue on a Toshiba Smart UHD TV bought yesterday.  Is there any fix?

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mynameisboba
Beginner
750 Views
Message 16 of 18

Re: BBC iplayer not staying logged in

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I did a factory reset, retaining recordings.  Instructions here. Fixed it. http://bt.custhelp.com/app/answers/detail/a_id/48051/~/how-do-i-reset-my-bt-tv-box%3F

IAT
Beginner
722 Views
Message 17 of 18

Re: BBC iplayer not staying logged in

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Thanks for the suggestion. I tried it but was still asked to do the registration again. I'm signed in when using my laptop or directly on my Smart TV.
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mynameisboba
Beginner
709 Views
Message 18 of 18

Re: BBC iplayer not staying logged in

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Registration or login? I had to log in again, but then my login details were retained.
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