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4KTVFan
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Message 1 of 7

BT 4K UHD Box keeps turning itself off

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Hi, this is more a support question.

My BT 4K UHD box, which is now 2 years old has started to randomly switch itself off, I thought at first maybe the box was over heating, but when I feel the box after it's randomly shut down it's hardly warm.

Today it shut down 3 times, so it feels like it's getting worse.

Is this a failling box, and if so, how do I replace it?

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Distinguished Guru
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Message 2 of 7

Re: BT 4K UHD Box keeps turning itself off

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Can you clarify what happens . 

is the box going into standby  mode unexpectedly  or is it rebooting  or freezing ? 

and what happens next  ie does it respond to the remote  and restart and how does  it restart .. ie with a reboot or does it display a Youview screen or channel.

Probably also need to consider if is this potentially a power supply issue  ?

 

 

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4KTVFan
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Message 3 of 7

Re: BT 4K UHD Box keeps turning itself off

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Hi @zulu17

Thanks for answering my post.

From what I can tell, the box is not rebooting or freezing.

I believe it's just turning off, or as you say, going into standby mode, because I can bring it back in immediately with the remote's power button.

I thought it was the box over heating, but as I said, when I feel the box it's hardly warm.

As for checking the power supply, not sure how to do that other swapping it out with another one, which I don't have.

I can see what's going to happen, my box is to fail right before Christmas! Smiley Frustrated

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4KTVFan
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Message 4 of 7

Re: BT 4K UHD Box keeps turning itself off

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So I think the problem maybe the box going in to standby after a certain period of time, I've seen a message come up at the top of the screen saying you have 1 minute to press OK or the box will go into standby.

But if I'm in another room, or making a cup of tea I can easily miss that warning message, 1 minute is not long???

If there any option to switch this option off?

 

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Distinguished Guru
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Message 5 of 7

Re: BT 4K UHD Box keeps turning itself off

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Hi @4KTVFan  If you go into  Youview > Settings > Box Management>Power&Standby 

you should see option for Automatic Standby which you can adjust to one of 2 , 3 , 4 or 12 hours.

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4KTVFan
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Message 6 of 7

Re: BT 4K UHD Box keeps turning itself off

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Thanks @zulu17

I've never looked at that setting, it was set to 3 hours, I've now set it to 12 hours.

Let's see how things go now...

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4KTVFan
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Message 7 of 7

Re: BT 4K UHD Box keeps turning itself off

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So thanks to @zulu17

I've set my box to 12 hours standby, it was on 3 hours, and my problem of box randomly turning of have gone.

Not sure why I've never seend this before... strange...

 

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