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ozsat
Expert
526 Views
Message 1 of 3

BT App - wrong channels and channels missing

Quite a few issues - but these are the main two

 

Firstly let me say that the Youview App is correct in the following respects. It has the correct channels for my region and matches the BT Youview box.

 

But on the BT App - which correctly has the region set to 'Oxfordshire' the following are the main problems:

 

1: Channel 3 on the App is listing 'ITV Central' whereas the correct region for here is 'ITV Merdian'  -  I think this is why the BT App does NOT allow remote recording commands for this channel

 

2: Channel 8 is missing from the App  -  Youview stb and app correctly list 'That's Oxford'

 

Not so much of an issue - but on the BT App:

Channel 042 – is listing the old ‘Travel Channel’ which was only on aired on Freeview from 6pm to 10pm - on Freeview on 25th June it was replaced on Freview 042 by the 24hour version.

Channel 111 is missing ‘QVC+1 HD’

Channel 112 is missing ‘QVC Beuaty HD’

Channel 602 is missing ‘BBC Red Button 2’.

Channel 603 is missing ‘BBC Red Button 3’.

 

It is the 003 and 008 channel issue which is more of a concern to me

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using Superfast Fibre 2 Unlimited with BT Max 4K package.
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Telecom89
Recognised Expert
514 Views
Message 2 of 3

Re: BT App - wrong channels and channels missing

Is this the BT App or the actual YouView app?

 

I use the YouView app and it has the correct regional variation on bbc, itv, etc. also with channel 8, 601, 602, 603.

 

 

 

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ozsat
Expert
510 Views
Message 3 of 3

Re: BT App - wrong channels and channels missing

It is the BT App which is wrong   -   the Youview App is correct.

 

I've not seen any errors on the Youview version  -  but the recent channels launches/changes are all missing from the BT App and ITV on 003 is the wrong region.  Although BBC1 Oxford is correct on 001.

 

I have installed the BT app on a new device today and it is still wrong.

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using Superfast Fibre 2 Unlimited with BT Max 4K package.
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