cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
CraigRichards
Beginner
160 Views
Message 1 of 3

BT Home Hub 5 wont connect to internet

Go to solution

I have the internet blue light on my router and internet works fine around the house but i only have one blue light on my Home Hub box and says it cannot connect to the internet. It is connected via an ethernet cable that has worked for a couple of years but recently i have had to try restarting each device hoping that it connects again. sometimes it works but each day it says internet not connected again.

0 Ratings
2 REPLIES
Moderator
Moderator
93 Views
Message 2 of 3

Re: BT Home Hub 5 wont connect to internet

Go to solution

Hi @CraigRichards,

I'm sorry your having problems with your connection. Have you tried factory resetting your hub to see if that improves things?

How do I reset my BT Hub to its factory settings?

Thanks

PaddyB

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You
0 Ratings
CraigRichards
Beginner
66 Views
Message 3 of 3

Re: BT Home Hub 5 wont connect to internet

Go to solution

Cheers Paddy, i unplugged my router and home hub connections and must have put the ethernet cable into a different port out of the 4 that are available than i previously had it in, because trying the cable in different ports i dont get that problem any more. if it doesnt cure the problem in the future i will look to reset to factory settings, thanks for the support.

0 Ratings