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Contributor
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Message 11 of 20

Re: BT Internet channel break up

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Hi Keith, I reported a noisy line, and the guy said there was no fault, even though I can hear shooshing noise while talking to him! So where do I go from here. Thanks.
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Distinguished Sage
Distinguished Sage
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Message 12 of 20

Re: BT Internet channel break up

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@Jiffy1 wrote:
Hi Keith, I reported a noisy line, and the guy said there was no fault, even though I can hear shooshing noise while talking to him! So where do I go from here. Thanks.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Contributor
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Message 13 of 20

Re: BT Internet channel break up

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Thanks for your help Keith, have a good day.
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Moderator
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Message 14 of 20

Re: BT Internet channel break up

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Hi @Jiffy1

Thanks for posting back.

I have sent you a private message with advice on how you can get in touch with us.

Cheers,

Robbie

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Moderator
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Message 15 of 20

Re: BT Internet channel break up

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Hi @Jiffy1 did you get the chance to set up and try the new powerline adapters? Post back and  let me know if they've helped. 

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Contributor
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Message 16 of 20

Re: BT Internet channel break up

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Hi Nial, been trying the network adapters in various ways, come to conclusion its probably my house wiring causing problems. If i put the adapter in the back room and run a long LAN vable round to it, it works perfectly, If i connect laptop and do a speedtest i get between 50 to 65 mbps, putting adapter in original place, still getting break up, and speedtest results of 0.5 to 11 mbps......So, in conclusion seems like wiring not supporting adapters. I'm waiting on a call from my sparks, maybe he can put both the circuits i need on the same BUS, will let you know. Thanks for all your help.

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Moderator
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Message 17 of 20

Re: BT Internet channel break up

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Hi @Jiffy1 thanks for the update and sorry about the delay getting back to you.  Those checks do point to a problems with the electrical wiring especially when they work without issue on the socket located in your back room. I really hope your sparky can come up with a solution for you and please do post back to let us know the outcome. 

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Message 18 of 20

Re: BT Internet channel break up

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Thanks Neil, he hasn't answered yet, prefer him as he knows the layout maybe. Will keep you posted.
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Contributor
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Message 19 of 20

Re: BT Internet channel break up

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Hi Neil, Today i managed to get my adapters working properly, i have run an extension through the wall to a socket which is on the same ring as my router! can now have 2   4 k videos playing, spotify, and laptop all at the same time. Happy bunny. thanks for your help.

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Moderator
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Message 20 of 20

Re: BT Internet channel break up

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Hi @Jiffy1  thanks for posting back and good news to hear all is sorted. I'll let @NeilO  know it's fixed.

cheers
John

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