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Aspiring Contributor
394 Views
Message 1 of 11

BT Mini connectors

Hello,

I have my TV box connected via BT mini connectors and I am unable to connect the TV box to the internet.  My internet is working fine on all other devices.  Can someone assist please. Thank you.

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10 REPLIES 10
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Distinguished Sage
Distinguished Sage
393 Views
Message 2 of 11

Re: BT Mini connectors

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Recognised Expert
384 Views
Message 3 of 11

Re: BT Mini connectors

What error is the TV box reporting ?
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Aspiring Contributor
382 Views
Message 4 of 11

Re: BT Mini connectors

Its the BT connectors that are not connecting to the internet. The box is working OK. I have tried to reset the without success.
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Recognised Expert
376 Views
Message 5 of 11

Re: BT Mini connectors

What are the Mini connector lights doing and if you plug in the same room do they then start to work?

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Aspiring Contributor
373 Views
Message 6 of 11

Re: BT Mini connectors

The data lights are not on - have tried to reset to re-pair them but they are still not working.

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Recognised Expert
363 Views
Message 7 of 11

Re: BT Mini connectors

Ethernet also ON?
If yes , If you plug in the same room connected to the HUB what do you get?

If the same problem and they have been provided by BT TV, then call 150 ask for a replacement.
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Aspiring Contributor
346 Views
Message 8 of 11

Re: BT Mini connectors

There is no error message just not connecting to the internet

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Recognised Expert
334 Views
Message 9 of 11

Re: BT Mini connectors

Is the Ethernet led also ON?
If yes , If you plug in the same room connected to the HUB what do you get?
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Aspiring Contributor
329 Views
Message 10 of 11

Re: BT Mini connectors

The same as in the other room. Ethernet light is always on but not the data light.

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