Hi @NeilG2 Sorry that parental controls may be causing a problem with your Netflix service.
Check out the help page Netflix Error UI-113 and see if this helps fix this.
Cheers
John
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Hi @NeilG2 Thanks for checking that out and posting back.
We would like to have a deeper look into why the parental controls are blocking Netflix and the Iplayer. I've sent you a Private message explaining how you can contact the forum moderation team. check here
https://community.bt.com/t5/notes/privatenotespage
cheers
John
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Hi @NeilG2 thanks for sending over your details. I'm raising this with the parental controls team to see if they have any suggestions as at the moment the parental controls are doing what they are meant to when media streaming is being selected.
If we could get the url that the apps actually use to connect to the Netflix and iPlayer servers then it may be possible to add these to the allowed list but I can't find this information on the Internet.
I'll get back in touch when I have an update.
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Brilliant thanks for doing that @Keith_Beddoe.
@NeilG2 can you try adding those three urls to the allowed list on your parental controls settings to see if that will allow access when media streaming is blocked?
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