cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
pjt1980
Beginner
486 Views
Message 1 of 6

BT Player btp-115c

Good evening, 

 

I am getting this error code when trying to access bt player and national geographic TV, 

 

I have been through the other posts and tried the reboot, reboot, reset as suggested and this has not worked, I have been unable to get through to tech support on chat and don't want to phone as they suggest. 

 

Would it be possible for one of the tech guys on here to have a look for me please?

 

Thanks 

0 Ratings
Reply
5 REPLIES 5
Anonymous
Not applicable
478 Views
Message 2 of 6

Re: BT Player btp-115c

0 Ratings
Reply
pjt1980
Beginner
473 Views
Message 3 of 6

Re: BT Player btp-115c

I did, thank you. I have reset both router and box, and then factory reset the box, still receiving the error code 

0 Ratings
Reply
Anonymous
Not applicable
469 Views
Message 4 of 6

Re: BT Player btp-115c

If that post is anything to go by, then it sounds like an account problem, if so you will need help from a moderator to sort it.

0 Ratings
Reply
PaddyB
Moderator
Moderator
451 Views
Message 5 of 6

Re: BT Player btp-115c

Hi @pjt1980,

Thank you for posting, I'm sorry you're experiencing problems with your BT TV service. With everything that's been posted, it looks like its a problem with the account. If you send me in your details, I'd be more than happy to take a look at this for you.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

 

pjt1980
Beginner
437 Views
Message 6 of 6

Re: BT Player btp-115c

Thanks, that’s what I was thinking
0 Ratings
Reply