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1nf0
Aspiring Contributor
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Message 1 of 14

BT Player missing "catch up" on demand tab for extra channels

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I hope you can help me. I can't access the "catch up" on demand section of the BT player which has disappeared. This is on a newer BT YV t4000 Uhd box which I recently upgraded to. I had the previous version before this and every iteration since BT tv started so I'm well versed in using these boxes. I'm on the entertainment Ultra HD package. 

I've spend some time trying to problem solve. I can get all my extra tv channels (FOX etc etc) but the on demand tab has disappeared. If I search a show I can View it that way but not in the missing tab with the channels. I have also factory reset my YV and BT hh5. No joy. Strangely my IOS BT Tv won't work either.

 

here is is the tab I'm talking about. 

image.jpeg

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Distinguished Guru
Distinguished Guru
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Message 2 of 14

Re: BT Player missing "catch up" on demand tab for extra channels

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Is that a screen capture from your own box -

if so

 

You need to select Catch Up  rather than Library  - when you do you should see an option for TV Players and by scolling down should find the extra channel catchup.

 

 

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1nf0
Aspiring Contributor
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Message 3 of 14

Re: BT Player missing "catch up" on demand tab for extra channels

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Not my current box no. As above I note that the tab has disappeared so there is no way to select it. I have every single tab except for that tab "catch up" Here is a link to a similar issue a few years ago. https://community.bt.com/t5/YouView-Boxes/Extra-channel-players/td-p/1289855/page/5
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Distinguished Guru
Distinguished Guru
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Message 4 of 14

Re: BT Player missing "catch up" on demand tab for extra channels

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Probably best to see if a BT TV expert picks up on this thread - if they don't I'll alert the mods tomorrow.

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1nf0
Aspiring Contributor
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Message 5 of 14

Re: BT Player missing "catch up" on demand tab for extra channels

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Much obliged. 

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Guru
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Message 6 of 14

Re: BT Player missing "catch up" on demand tab for extra channels

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Hi, can you scroll down to settings? Then you should have "Reset BT TV data" option.

Failing that, then your account has been set up incorrectly and we need Mod intervention

 

Stew

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1nf0
Aspiring Contributor
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Message 7 of 14

Re: BT Player missing "catch up" on demand tab for extra channels

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Hi StewM I can move freely around the menu. Unfortunately I've tried that to no avail, but thanks for the input.
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Guru
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Message 8 of 14

Re: BT Player missing "catch up" on demand tab for extra channels

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OK. We need someone to look at your account.

 

Stew

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Moderator
Moderator
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Message 9 of 14

Re: BT Player missing "catch up" on demand tab for extra channels

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Hi 1nf0,

 

Thanks for your post and welcome to the community forum!

 

Sorry you're having this problem.  We'll need to take a look at your account info so if you could send over your details that would be great!  Click on my username and under the "about me" section you'll see our contact link.

 

Cheers,

 

Robbie

Community ModeratorRobbieMac
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KernowChris
Expert
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Message 10 of 14

Re: BT Player missing "catch up" on demand tab for extra channels

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Having read this thread, I too don't have 'Catch-Up' on my BT Player either. Any assistance please?

 

Device info....

 

DTRT4000 / 87B08500

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