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gibbylinks
Aspiring Expert
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Message 1 of 6

BT Pro Box - Red Button

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Hi Guys,

I have just setup my new BT Pro Box and I've got a quick query.  On the old box I used to got to ch 702 (BBC R2) and I was able to access the old "teletext" using the red button, however this is no longer working with the new box.

Even more puzzling, when I'm on 101 (BBC 1HD) and press the red button I just get a small window pop up at the side with what looks like program suggestions. And on the guide if I go to the "BBC Red Button" channel the "Red" button does nothing ?

Has the interactive "Red" button totally gone?  I really used to enjoy browsing the latest footy news and the headlines whilst having my morning cuppa...

What does the "Red" button actually do now?

Thanks

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zulu17
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Message 2 of 6

Re: BT Pro Box - Red Button

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Certainly clarity needed here.

I believe the BBC has a Red Button service  (for devices not connected to the  internet) and a Connected Red Button Service that requires a internet connection.

Your experience suggests that the BBC Connected Red Button service  is on the main BBC TV channels but that the BBC Red Button is not .

 

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Bluemoon1
Aspiring Expert
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Message 3 of 6

Re: BT Pro Box - Red Button

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The red button where the news, weather sports is not available,on a  connected TV. All you get is the side screen where there is program suggestions and iPlayer is there at the bottom. On a  non connected TV you still get the basic text with page numbers for news, weather, sports. I don't think the old text is on the BT pro box as it's a connected device.. 

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gibbylinks
Aspiring Expert
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Message 4 of 6

Re: BT Pro Box - Red Button

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Is it me?

So you get "less" information from a "Connected" device.......

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zulu17
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Message 5 of 6

Re: BT Pro Box - Red Button

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You can still get both Red Button services on connected TV although I suspect that newer models may only provide the connected red button. That’s why there needs clarity.

https://www.bbc.co.uk/reception/red-button

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SeanD
Community Manager
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Message 6 of 6

Re: BT Pro Box - Red Button

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Good morning Folks,

Thanks for all the comments and sorry about any confusion caused.

I have raised this question with our TV team and they have provided some clarity.

The BT TV Box Pro doesn’t support the older MHEG technology which was used to deliver the legacy red button services and is limited to providing access to BBC’s connected red button service only. The previous generation boxes do support MHEG so provided access to both MHEG and the connected red button.

@gibbylinks This is why you have been unable to access Teletex like you are used to doing.  I am sorry that this is not possible with the BT TV Box Pro.

 

Some other info I have received about BBCs connected red button is;

 

  • BBC decide and schedule availability on the connected red button. It’s usually available 24/7, but not always advertised (so pressing red can launch the red button app on BBC One for instance, but might not be shown).
  • BBC do schedule content specific triggers, so can advertise particular events e.g. sport, or at the end of a programme might have a red button showing ‘RED: watch the next episode’ for instance
  • This doesn’t tune to 250, it launches an app overlay on the BBC channel the user is tuned to (e.g. 001), or deep links into iPlayer or BBC Sounds

 

I hope this helps clear up any confusion.

Cheers

Sean