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Expert
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Message 1 of 9

BT Sport 1 EPG showing 'No Information'

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The Everton v West Ham match is being shown on Wednesday evening - program starts at 19:15. However the EPG shows 'No Information' for this time slot so I'm unable to set a recording. It is shown on the EPG on my Sky Q box so at least they know it's on 😉

 

Why is it not shown on the Youview box's EPG?

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Guru
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Message 2 of 9

Re: BT Sport 1 EPG showing 'No Information'

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Yep same on my box, “No information available”

 

Stew

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Distinguished Guru
Distinguished Guru
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Message 3 of 9

Re: BT Sport 1 EPG showing 'No Information'

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looks like currently the Youview EPG for channels BT Sport 1 and Bt Sport 1 HD has  "no information available" for the period 18:45 on Wednesday 29 November until 00:15 on Thursday 30 November.

 

 (the BT TV guide appears to have a complete schedule for that period although you won't be able to set a recording until Youview EPG data is updated or corrected)

 

the match does appear on the Youview EPG for the BT 4K channel.

 

 

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Expert
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Message 4 of 9

Re: BT Sport 1 EPG showing 'No Information'

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Thanks. So who's responsible for updating it - Youview?

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Moderator
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Message 5 of 9

Re: BT Sport 1 EPG showing 'No Information'

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Hi guys,

 

Thanks for flagging this and apologies for the delay in my response.

 

Can you check it this morning and post back to let me know if it's still showing "No Information"?  If it is, I'll let my colleagues know and they'll get it sorted.

 

Cheers,

 

Robbie

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Expert
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Message 6 of 9

Re: BT Sport 1 EPG showing 'No Information'

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Thanks Robbie, still the same this morning. I know some people will wonder why I'd want to record West Ham, but ....

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Moderator
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Message 7 of 9

Re: BT Sport 1 EPG showing 'No Information'

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@LesC wrote:

Thanks Robbie, still the same this morning. I know some people will wonder why I'd want to record West Ham, but ....


Each to their own and all that Smiley Very Happy

 

All joking aside, I've let the BT TV team know about this and I'll post back when they come back to me.

 

Cheers,

 

Robbie

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Moderator
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Message 8 of 9

Re: BT Sport 1 EPG showing 'No Information'

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Hi @LesC Sorry for the problem with the EPG. The BTTV team have come back to us this morning to confirm that data for this period has been published and should be available on the EPG. 

 

Cheers

John

 

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Expert
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Message 9 of 9

Re: BT Sport 1 EPG showing 'No Information'

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Cheers John 🙂

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