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Liamflynn09
Beginner
217 Views
Message 1 of 3

BT Sport 4K working intermittently

Hi, I’m looking to get help with my BT TV which seems to be working on and off. I previously had BT Sport through Sky but decided to get BT TV to watch premier league games in 4K. I’m a fibre to the premises customer and my router is situated under the stairs around 10mtrs away from my TV. My Wi-fi speed in the area of the TV is around 300mbps when I’m doing a test on my phone and Apple TV. I bought the BT 600 Broadband Extender powerline adapters to use for the BT TV. However I’m only getting the BT Sports 4K channel now and again. I often have a message saying it cannot connect to the internet. If I plug an Ethernet cable directly to the router it works perfectly. Has anyone had similar experiences and can offer any advice? Thanks
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Gary70
Aspiring Contributor
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Message 2 of 3

Re: BT Sport 4K working intermittently

Hi,

Broadband extenders wont work on a 4k connection. The youview box needs to be connected by an ethernet connection to the Home hub to get the speed and reliability of connection to support a 4k stream.

Liamflynn09
Beginner
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Message 3 of 3

Re: BT Sport 4K working intermittently

Thanks
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