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adamashby
Beginner
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Message 1 of 23

BT Sport HD Recordings not watchable - Error IPC6041

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I'm unable to watch BT Sport HD programmes that I have recorded. The recordings seem to be there, but return an IPC6041 error. The chatline are telling me that I have not recorded it properly and that it is copyright protected. As the programmes in question are Aviva Premiership Rugby for BT have paid handsomely, I assume that they own the copyright. I have never had a problem in the past watching recorded rugby, but I can't honestly remember if I ever recorded in HD previously. Can it really be BT are blocking playback of Sports HD recordings? And if so, why do they let me record it in the first place?
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Moderator
Moderator
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Message 2 of 23

Re: BT Sport HD Recordings not watchable - Error IPC6041

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Hi @adamashby and welcome.

 

I'm sorry you're having problems watching the recordings. Can you take a look at 'IPC' error codes on YouView and let me know if that helps.

 

Cheers

 

David

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adamashby
Beginner
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Message 3 of 23

Re: BT Sport HD Recordings not watchable - Error IPC6041

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That was my first port of call!
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Moderator
Moderator
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Message 4 of 23

Re: BT Sport HD Recordings not watchable - Error IPC6041

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Thanks for confirming that @adamashby.

 

Can you please drop me over an email with your details and I'll take a look at this for you. You'll get the contact the moderators link in my profile. We're very busy at present so it's taking longer than expected to reply but once you submit the details we'll get to you in turn.

Cheers

David

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Moderator
Moderator
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Message 5 of 23

Re: BT Sport HD Recordings not watchable - Error IPC6041

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Hi @adamashby,

 

Thank you for taking my call today. The BT TV team have got back to me and asked if you could try resetting your Youview in maintenance mode as this should cure the issue.

 

How to carry out a maintenance mode reset

 

Please give that ago and let me know if that has fixed the issue?

 

Thanks

 

PaddyB

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BT TV Expert
BT TV Expert
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Message 6 of 23

Re: BT Sport HD Recordings not watchable - Error IPC6041

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Hi @adamashby. Has your issue been resolved or are you still experiencing the IPC6041 error when trying to playback recordings?

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adamashby
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Message 7 of 23

Re: BT Sport HD Recordings not watchable - Error IPC6041

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Maintenance reset done HD Recording set time will tell...
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Moderator
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Message 8 of 23

Re: BT Sport HD Recordings not watchable - Error IPC6041

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Hi @adamashby

 

Thanks for posting back and I'm pleased that things are looking better at the moment.

 

Please come back and let us know if that was a permanent solution.

 

Cheers,

 

Robbie

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adamashby
Beginner
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Message 9 of 23

Re: BT Sport HD Recordings not watchable - Error IPC6041

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All good now Paddy - thanks for your info.
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Moderator
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Message 10 of 23

Re: BT Sport HD Recordings not watchable - Error IPC6041

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Hi @adamashby,

 

Thank you for getting back to me and for taking my call. I'm glad to hear the BT TV service is back working correctly.

 

Cheers

 

PaddyB

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