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Community Manager
Community Manager
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Message 11 of 17

Re: BT Sport blank scree

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Hi @minch as an update for the thread, the problem seems to have been caused by the powerline adapters, you connected up a second set you had, and the issue stopped.

Thanks for confirming that, please post back if you need help with anything else 🙂

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Mashuda
Newbie
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Message 12 of 17

Re: BT Sport blank scree

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Was this ever sorted. I’ve been having this issue for a week. I rang Bt but they have no idea, asked me to reset the box, obviously I’d reset first before calling up.

its infuriating what’s the point having channels if you can’t watch them. All other channels are ok but all BT sport channels comes up with a black screen

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BT TV Expert
BT TV Expert
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Message 13 of 17

Re: BT Sport blank scree

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Hi @Mashuda,

It appears your issue has been resolved.

If you could please confirm, that would be great.

Thanks

Gavin

Community ModeratorGavinL
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
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minch
Aspiring Contributor
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Message 14 of 17

Re: BT Sport blank scree

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Hi 

Sorry for delay in replying, have been away without internet access (was fab!).

 

Anyway the forum tech was amazing in sorting my problem - basically the Youview box won't work with in built ethernet if your network involves a network switch before the router (this was my deafult set up) - even if streaming sites work, the multicast BT sport will not - it gets some signal which is why the screen goes black, enough to stop a no connection error but not enough to show anything - hence the black screen. I had tried 1 set of powerline adaptors, but these were faulty, a second set and it all worked and has since! So I've just left the yu view box connected via powerlinb adaptors directly to a LAN port on the router (for me this is a TP-Link router), but should work the same with the HH.

 

Hope this is not too late to help, thanks to the Forum again!

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TimCurtis
Recognised Expert
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Message 15 of 17

Re: BT Sport blank scree

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@minch

Glad it's all sorted for you but for information in general there's no issue with network switches as you have been told. I've used that set up for many years without issue with multicast transmissions.

It is important that any switch supports IGMP Snooping otherwise the whole network can get flooded with the multicast data and see all sorts of problems. For those with Sky Q Mini boxes it can be fatal.

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minch
Aspiring Contributor
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Message 16 of 17

Re: BT Sport blank scree

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Mine are just v boring TP Link 5 port switches (TL-SG105) which do support IGMP snooping, with each connected directly to 1 LAN port on the TP-Link router, so no idea why my set up didn't work (tried differents cables etc), but it does now via the Powerline adaptors so all happy! 

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TimCurtis
Recognised Expert
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Message 17 of 17

Re: BT Sport blank scree

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I use the TP-Link switches as well without issue, so that's very strange .

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