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Beginner
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Message 1 of 7

BT Sport error message (BTP-20000) and BT Player (BTP-115c)

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Hi,

 

Im trying to set up my BT TV on my Youview but keep getting the error code BTP-20000. BT Player is also not working showing the error code BTP-115. All the review channels are working fine.

 

i keep calling and speaking to a call centre in India who are useless, as they keep suggesting the same solution - reset the router/reset the youview box. Clearly this isn't working.

 

i see that others have had more luck, so can a mod please make this a priority, as I've has to call everyday this week and the problem persists.

 

thanks,

terry

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BT TV Expert
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Message 2 of 7

Re: BT Sport error message (BTP-20000) and BT Player (BTP-115c)

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Hello @Ttcwong91

 

I would be happy to see if I can help you. Please Private Message me your phone numer or account number and I'll get in contact with you.

 

Martin.

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Beginner
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Message 3 of 7

Re: BT Sport error message (BTP-20000) and BT Player (BTP-115c)

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Hi Martin, I've just sent you a private message. Thanks
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Beginner
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Message 4 of 7

Re: BT Sport error message (BTP-20000) and BT Player (BTP-115c)

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This problem was resolved quickly by Martin who reached out directly. Thanks

 

(Don't waste your time with the BT call centre!)

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Aspiring Expert
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Message 5 of 7

Re: BT Sport error message (BTP-20000) and BT Player (BTP-115c)

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My experience having spent an age lurking here before signing up to the community is if you want something sorted post here and you have a chance of a mod picking up your issue. They seem to do a much better job at getting things sorted than the call centre guys. BT should take a leaf out of the same book the mods operate from and apply that same level of assistance & expertise via their online chat and call centre staff.

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Expert
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Message 6 of 7

Re: BT Sport error message (BTP-20000) and BT Player (BTP-115c)

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GPWM ! @MadRob

 

I often wonder if BT's 'senior' management try to use their own Call Centres and also this Community .....

 

.... would be an eye-opener ....

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Beginner
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Message 7 of 7

Re: BT Sport error message (BTP-20000) and BT Player (BTP-115c)

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