cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
smithh30
Newbie
352 Views
Message 1 of 6

BT Sport error message (BTP-20000) and BT Player (BTP-115c)

Go to solution

Hi @Martin--W

I'm also having exactly the same issue, is there any chance I could ask for the same assistance please?

0 Ratings
5 REPLIES
Moderator
Moderator
335 Views
Message 2 of 6

Re: BT Sport error message (BTP-20000) and BT Player (BTP-115c)

Go to solution

Hi @smithh30 Welcome to the forum and thanks for posting. Sorry to hear you are having a problem with your BTTV service. I've moved your post to create your own thread as that's the best thing to do. 

 

Are you experiencing both the error codes with the BT Sport and BT Player?
Did the service work OK previously or have you been getting these errors since your BTTV service activated?

 

Cheers

John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You
0 Ratings
smithh30
Newbie
330 Views
Message 3 of 6

Re: BT Sport error message (BTP-20000) and BT Player (BTP-115c)

Go to solution
Thanks @JohnC2

Yes. Seems to be exactly the same issue. My service got activated in a new address on the 3rd.

Call centre said they'd fixed it last night, then again today, but still no sports channels or by player.
0 Ratings
Moderator
Moderator
327 Views
Message 4 of 6

Re: BT Sport error message (BTP-20000) and BT Player (BTP-115c)

Go to solution

Hi @smithh30 Thanks for the prompt reply. 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You
0 Ratings
Moderator
Moderator
249 Views
Message 5 of 6

Re: BT Sport error message (BTP-20000) and BT Player (BTP-115c)

Go to solution

Hi @smithh30,

 

Thanks for sending over the details. I tried calling, sorry I missed you. Can you please check if this has been sorted? If you're still having problems can you factory reset the hub and let me know if that helps.

 

Cheers

 

David

Community ModeratorDavidM
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You
0 Ratings
smithh30
Newbie
153 Views
Message 6 of 6

Re: BT Sport error message (BTP-20000) and BT Player (BTP-115c)

Go to solution

Hi David,

 

Sorry for my lack of reply, all sorted now. Thanks very much for your help!

0 Ratings