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Aspiring Expert
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Message 1 of 6

BT Sports not working

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After cancelling BT TV a while back, the Youview box only lasted a couple of months before packing in. Finally decided to order a new box with a new 12 month subscription, which I set up yesterday.

 

Email said could take up to midnight for all the channels to activate, but by this morning still no BT Sports. Contacted BT via the website chat app, the first guy said I should have BT Sports, but there was a problem with the activation, and he was going to transfer me to the activation team so they could fix it. This next guy said he wanted to ring me up to discuss it over the phone, the first thing he said was shut down all your browser windows, which I thought was a bit odd, but did anyway. As soon as I had confirmed I had done this he said he needed to transfer me to someone else and put me on hold, and then after a couple of minutes cut me off. I can only assume the reason he asked me to close down all the browser windows is so I couldn't leave negative feedback from the website chat app.

 

Hopefully a mod on here can look into this for me and get BT Sports activated on the account?

 

Regards, Cameron

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Moderator
Moderator
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Message 2 of 6

Re: BT Sports not working

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Hi @Cameron Sorry you cannot get the BT Sport service and didn't get the help required when you contacted the chat team.

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Aspiring Expert
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Message 3 of 6

Re: BT Sports not working

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Ok I did that on Wednesday night, any chance of getting this fixed before the weekend, for the football thats on?

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Moderator
Moderator
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Message 4 of 6

Re: BT Sports not working

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Hi @Cameron,

 

Thanks for posting. Sorry for the delay in getting back to you. We're very busy at present so it's taking longer than expected to reply. We have your details and as soon as you reach the top of the queue either myself or one of the other moderators will be in touch.

Cheers

David

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BT TV Expert
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Message 5 of 6

Re: BT Sports not working

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@Cameron

 

Glad we were able to fix this for you. Any problems, let me know.

 

Martin.

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Aspiring Expert
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Message 6 of 6

Re: BT Sports not working

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The sport channels disappeared again just before Christmas, and when I rang to get them put back on, they said they had no record of me being subscribed. Said the only way to add sports was to start a new contract. Any chance of getting these channels back? My kids are looking forward to watching champions league.   

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