Hi @kaymensah
Might be worthwhile calling our Loyalty team on 0800800150, if you choose to upgrade your package it may be possible to get the box. Alternatively have you tried to upgrade your tv package on bt.com?
Pricing has changed you can now as part of an upgrade order get an Ultra HD box for £49 with a postage charge of £9.99. Alternatively you can buy one outright for £249.
Stuart
| Community Moderator | StuartH | |
| Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’ | Show your appreciation! Click on the star next to a reply to say thanks | Help guide to using the community? Click below |
 |  | |
| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
