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Aspiring Contributor
174 Views
Message 1 of 5

BT TV App - Remote record

I've just set up the BT TV app and successfully paired it with my 4K box.  However, when scrolling through the TV guide on the app, it does not give me the ability to record programs?   

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Contributor
161 Views
Message 2 of 5

Re: BT TV App - Remote record

I have the same problem . 
tried a soft reset and re- pair the phone 

still no option to record

Noticed the TV guide always starts from midnight and not the current time

 

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Distinguished Guru
Distinguished Guru
131 Views
Message 3 of 5

Re: BT TV App - Remote record

@terry821  Do you still have the problem today ?

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BT Sport Expert
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Message 4 of 5

Re: BT TV App - Remote record

I'm guessing you guys are using the iOS app on an iPhone or iPad? An issue was spotted this week with the clocks changing last weekend - it caused the TV guide to break. It'll correct itself on Monday when the clock change moves outside of the scope of the guide.

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Aspiring Contributor
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Message 5 of 5

Re: BT TV App - Remote record

All back working now, I logged out and logged back in again and it seems to have worked. 

Thanks for the update regarding the time, it does show the right time on the top bar, but the guide below is way out of sync.  Yep, using IOS app. 

 

Thanks for your help. 

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