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Aspiring Contributor
3,120 Views
Message 1 of 17

BT TV BBC IPLAYER AND NETFLIX PROBLEMS

Hi
BT TV is fine for live TV but a pain for BBC IPlayer or Netflix.   Programmes on BBC IPlayer stop and start for no reason and programmes on Netflix spool to 25% and then stop working.   Sometime see a message that states that the internet connection is the problem but the connection is working fine on my desktop computer, tablet and phone.    Anyone a solution to this problem?  

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16 REPLIES 16
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Recognised Expert
3,084 Views
Message 2 of 17

Re: BT TV BBC IPLAYER AND NETFLIX PROBLEMS

How is the Youview box connected to your router?

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Aspiring Contributor
3,071 Views
Message 3 of 17

Re: BT TV BBC IPLAYER AND NETFLIX PROBLEMS

Hi Tim
Thanks for your help.
The YouView box is connected to the the BT Home Hub 5 through the mains connected by a Broadband Extender 500 in the study upstairs to a Broadband Extender 500 adjacent to the TV and YouView box in the living room.
Hope that helps to solve this continual pain.
Thanks

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Aspiring Expert
3,069 Views
Message 4 of 17

Re: BT TV BBC IPLAYER AND NETFLIX PROBLEMS

Thanks for confirming. Do you experience any other speed/stability related issues with your connection?
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Aspiring Contributor
3,067 Views
Message 5 of 17

Re: BT TV BBC IPLAYER AND NETFLIX PROBLEMS

Hi
Terrestial TV works perfectly.
Recording programmes play back perfectly.
Have problems with Netflix spooling and BBC IPlayer stopping and starting.
Have problems with all catch up programmes some times.  
Thanks

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Aspiring Expert
3,058 Views
Message 6 of 17

Re: BT TV BBC IPLAYER AND NETFLIX PROBLEMS

Sounds like a network issue. What I meant is are you experiencing any other issues, like with other devices, whilst using your connection?
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Aspiring Contributor
3,054 Views
Message 7 of 17

Re: BT TV BBC IPLAYER AND NETFLIX PROBLEMS

Sorry I misunderstood, Tecwizz
No problems with accessing Broadband on my desktop, laptop, phone or tablet anywhere in the house.
BT Broadband has very high upload and download speeds and the signal never drops out.  Am happy except for the TV fiasco.
Thanks

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Aspiring Expert
3,052 Views
Message 8 of 17

Re: BT TV BBC IPLAYER AND NETFLIX PROBLEMS

Ok, have you tried one factory reset of the box? It could be something to do with the powerline extenders, or the quality of the electrical wiring between them. Have you got another pair of extenders you could test?
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Aspiring Contributor
3,047 Views
Message 9 of 17

Re: BT TV BBC IPLAYER AND NETFLIX PROBLEMS

Hi Techwizz
FACTORY RESET
Not done factory reset and don't know how to do so.    Can Google or read in instructions.  Will try doing so when I know what to do.
EXTENDERS
No - I am pretty certain that we don't have an extra set of extenders.
The house is only 8 years old so the wiring is modern.
BD

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Aspiring Contributor
3,041 Views
Message 10 of 17

Re: BT TV BBC IPLAYER AND NETFLIX PROBLEMS

Hi Techwizz
I have to nip out so won't be back for a couple of hours so my reply to any questions will be delayed.
BD

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