BT TV Box Pro - connects to router, but fails to connect to internet

[purerudeboy]

Hi.  This was working fine for about two months.  But suddenly wired connection failed to connect to internet.  Tried wireless connection.  This also connects to router but not internet.  Have tried factory resets on both router and TV Box.  No joy.  Have tried forcing a new IP using manual IP setup, connects to router using this new IP, but once again, no internet.  The other devices on my network still work fine.  Just the TV Box.  Please assist.

Thanks 

Andy

[DavidM]

Hi @purerudeboy and welcome to our community.

Sorry you're having problems with the Box Pro. Are you seeing any error codes / messages? Do all other devices connect ok?

Cheers

David

[purerudeboy]

Hi,  after factory reset, I cannot get past the 'connect to the interest' section.  It connect to the router, fine.

All other devices (~8 laptops/tablets/phones) connect fine over wired and wifi.

 

[DavidM]

Thanks for getting back @purerudeboy .

Are you connecting through adaptors?

Cheers

David

[purerudeboy]

Hi, no.  TV Box -> wired ethernet -> Router.

Rgrds,

Andy

[DavidM]

Thanks for confirming all that @purerudeboy .

We'll need to get this looked into so I'll drop you over a private message now so you can get in touch.

Cheers

David

[purerudeboy]

ok, thanks.