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nickmorc
Aspiring Expert
634 Views
Message 101 of 120

Re: BT TV Box Pro issue - unresponsive

After a full week of being well behaved. The Pro Box LOL if you can call it that. Let me down last night.

Greeted with a blank screen, waited a minute or so and could hear clicking in the box, it then rebooted itself.

Out of all the tech I have, this has to be most unreliable by a long shot.

Shame, as it could have been good. 

tweetSP0RT
Contributor
531 Views
Message 102 of 120

Re: BT TV Box Pro issue - unresponsive

Whilst this thread has gone a bit quiet my box is still as unreliable as ever, two restarts today already!

Number 1:  Turned on the TV this morning to watch F3 practice this morning channels there fine but no EPG data gave it half an hour but nothing updated a restart fixed it.

Number 2: After F1 practice channel hop (Eurosport BBC One/Sky Cricket)  before F3 quali  but then the black screen off death when I tried to go back to Sky F1 (which was recording).   Tried going back to Eurosport etc. nothing on any channels so yet another restart is required. 

I've also had a couple of failed recordings this week (not ghost ones) for seemingly no reason.  Can't wait for Sky to release their streaming puck as a standalone device as despite the compromises (and still being under contract until August '23) it can't be any worse than this (can it!?).  

 

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Neilyboy72
Contributor
515 Views
Message 103 of 120

Re: BT TV Box Pro issue - unresponsive

I’ve had a few failed recordings this week too.

BT have been in touch with Youview (I got a message this week) to say that they know what the problem is and have been able to replicate the issues we are all experiencing but as yet no fix.

So, they are acknowledging the issue and are hopefully on the case to finding a resolution. 

 

Filosopher
Aspiring Expert
504 Views
Message 104 of 120

Re: BT TV Box Pro issue - unresponsive

Good news,I am checking for updates regularly.
No problems for a week and as I have said before, when it is working it is excellent. Long may it continue.
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tweetSP0RT
Contributor
462 Views
Message 105 of 120

Re: BT TV Box Pro issue - unresponsive

Once again this morning turned on for the rugby and no guide data at all.  Half time now so another reboot incoming!  I wonder if that might explain the failed recordings I've had this week too (they've been in the daytime when the box hadn't been turned on yet that day).  Whatever it's just ridiculous.

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alexmidd
Aspiring Contributor
426 Views
Message 106 of 120

Re: BT TV Box Pro issue - unresponsive

For what it's worth it does seem to be happening less frequently than before. There was a period where it was happening every 1-2 days, but now it's about once a week or so.

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MC22
Aspiring Contributor
412 Views
Message 107 of 120

Re: BT TV Box Pro issue - unresponsive

I’m probably tempting fate saying this but I haven’t encountered the ‘Unresponsive’ problem for a good few weeks now.

However, I’m still encountering ‘Ghost Recordings’ very frequently but the programme recordings themselves have been fine.

…………………………………………………………………………………………….………………………………………………..….…….…. My Services - Full Fibre with Smart Hub 2, Digital Voice with Alexa Phone, BT TV Box Pro, EE Mobile
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Filosopher
Aspiring Expert
364 Views
Message 108 of 120

Re: BT TV Box Pro issue - unresponsive

I spoke too soon! Fine first thing, switched off,returned in time for
the start of the test match....nothing,reboot ,press the button on the box manually, You View for a minute and hey presto ,working again!
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tweetSP0RT
Contributor
309 Views
Message 109 of 120

Re: BT TV Box Pro issue - unresponsive

A few days without issue came to an end this morning.  Turned the box on, Sky Sports Main Event appeared, all seemed well except no on screen info and impossible to change channels/open the guide, cue another restart.  

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Neilyboy72
Contributor
297 Views
Message 110 of 120

Re: BT TV Box Pro issue - unresponsive

They released a software update and this seemingly was to resolve some of the issues. I also got a text from BT last week saying: 

Hello, BT here. Unfortunately there's still no update from Youview, they've managed to replicate the issue, but no fix imminent.