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Message 171 of 192

Re: BT TV Box Pro issue - unresponsive

NBC News Now is out of sync for everyone!

I realised that when I tried it on my second box (which is the Mini box) and it is out of sync there too.
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582 Views
Message 172 of 192

Re: BT TV Box Pro issue - unresponsive

Hi @Matomo  - looks ok for me now, are you still seeing issues?

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576 Views
Message 173 of 192

Re: BT TV Box Pro issue - unresponsive

You’re right, it’s fixed now on NBC News Now. 

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460 Views
Message 174 of 192

Re: BT TV Box Pro issue - unresponsive

Hi - so the box update worked for a few weeks, but now we are back to almost a daily requirement for a reboot - its such a pain and we have lost so many recordings, mid-record. Whereas before we needed to pull the power chord or hold the power button for a few seconds to reboot, it now seems to do a full reboot automatically, whenever we take it out of standby. Any ideas - this is our second box and is no better? 

 

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435 Views
Message 175 of 192

Re: BT TV Box Pro issue - unresponsive

How strange. I have no such problems, I did see the occasional black screen when changing channels but for the last month or so that bug has gone away. 

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354 Views
Message 176 of 192

Re: BT TV Box Pro issue - unresponsive

Hi @Woodfold and welcome to our community.

Are you still having problems with the ProBox? Have you been in touch with the tech guys? Can you let me know how you're getting on?

Cheers

David

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348 Views
Message 177 of 192

Re: BT TV Box Pro issue - unresponsive

Recently I've been getting issues with recordings not playing. Just a black screen. 

 

I'm on to my 3rd box. Getting so annoyed with this lame box now. 

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345 Views
Message 178 of 192

Re: BT TV Box Pro issue - unresponsive

Hi, yes, still having problems although the last couple of nights it’s all turned on fine. I haven’t bothered speaking to the tech guys as generally all they’ve got me to do is wipe the box with a reset and little else. I’m resigned to over paying for a rubbish box. The update a few weeks ago worked well for maybe 21 days or so, but back to the same problems I had for the previous year. I hope everyone else is now having no problems at all (and hence the reduced number of issues reported on here), or is it that people are just as resigned to the issues as me?

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332 Views
Message 179 of 192

Re: BT TV Box Pro issue - unresponsive

I'm sorry to hear that @Woodfold .

I'll be happy to take a look at this to check if there is anything we can do to help. If that suits drop me a reply to the private message I've just sent you.

Cheers

David

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328 Views
Message 180 of 192

Re: BT TV Box Pro issue - unresponsive

Hi @davidwindle9 and thanks for posting.

3 boxes? There must be an underlying issue that's causing this. Have you spoken with any of our specialists about the issue?

Cheers

David

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