BT TV Box Pro - jerky video

[MrSmith]

Hello, anyone with a Pro box experiencing jerky video? Happening on both live TV channels and streaming (e.g. Netflix).

Doesn't seem to be any picture quality issues, but it isn't smooth (e.g. when watching scrolling end credits, instead of consistently scrolling, the text moves fast, then slow, then fast, then slow...)

Really annoying!

[gomezz]

Usual question:  How is the box connected to the router / Home Hub?

Usual answer:  If not using an ethernet cable then try one and see if it makes a difference which then points the finger, as usual, at the PLAs if normally used instead.

[ozsat]

Have you tried chaning 'Motion' control settings on the tv? I always found it hard to get it right on Samsung tvs.

[MrSmith]

Sorry, should have included more info. Pro box is direct replacement for 4K box (never any issues with that box).
Direct wired connection to SmartHub 2.
FTTC 67 Mbps broadband.
As mentioned in the initial post, this is happening with live TV (via the aerial) as well as streaming TV so was wondering if this might be a caching/buffering issue in the box...?

[jonstannes]

had same problem ,try settings match frame rate turn off an back on again ,that worked for me which have to do if i.e amazon watch anything in HDR which changes frame rate when go back to live tv the frame rate will stick at 30p jerky video an not auto switch back.

[Anonymous]

Thanks

Same issue here with the "jerk".

I'm not happy we have to manually switch the frame rate button. Shouldn't they be automatic? Is there any point?

Might as well keep it off otherwise?

Thanks

Chris 

[jonstannes]

It should auto switch between the frame rates from  30p to 25p  an not stick at 30p,my guess it is a software bug  and will get fixed via an update at some point. 

[MrSmith · Accepted solution]

Thanks for the replies and suggestions. I did a reboot and it seems to have settled now so hopefully just a glitch....