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Techwizz
Expert
522 Views
Message 1 of 6

BT TV Box Stuck In Boot After Power Surge

Hi all,

We had a power surge in the night, and since then we've not been able to successfully start our BT TV box. I've tried many restarts and also going into Maintenance Mode, but it won't even go into that. This sounds like the box is broken. Would I need a replacement from BT? We have a lot of recordings, so concerned that we may lose them.

Thanks!

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5 REPLIES 5
NigelB72
Guru
518 Views
Message 2 of 6

Re: BT TV Box Stuck In Boot After Power Surge

It sounds like the box has died. Report it to BT and they'll send you a new box but I wouldn't mention the power surge

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Techwizz
Expert
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Message 3 of 6

Re: BT TV Box Stuck In Boot After Power Surge

Right, but we would lose all the recordings, surely?

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NigelB72
Guru
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Message 4 of 6

Re: BT TV Box Stuck In Boot After Power Surge

You will because they can't be transferred to the new box

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Techwizz
Expert
501 Views
Message 5 of 6

Re: BT TV Box Stuck In Boot After Power Surge

Understood. That's a shame... Thanks for your help.

NigelB72
Guru
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Message 6 of 6

Re: BT TV Box Stuck In Boot After Power Surge

It sucks but the power surge has probably caused damage to the harddrive

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